Fulfillment Policy

Effective Date: August 20, 2025

This Fulfillment Policy outlines how bookings, cancellations, and refunds are managed at Stay&Play Property Group.

Bookings

• Confirmation is sent via email after successful payment.

• Booking details including property location, check-in, and check-out will be clearly stated.

Cancellations

• Cancellations made 7+ days before check-in are eligible for a full refund.

• Cancellations made within 7 days of check-in may incur a cancellation fee.

• No-shows are non-refundable.

Refunds

• Refunds are processed within 5–10 business days back to the original payment method.

• In the event of property unavailability due to unforeseen circumstances, a full refund or alternative property will be offered.

Customer Support

For booking issues, cancellations, or refund inquiries, please contact us:

Stay&Play Property Group
123 Main Street, Sydney, NSW, Australia
support@stayplayproperty.com
+61 (02) 9876 5432